Refund Policy
Welcome to Ettlio. We strive to provide high-quality digital products and excellent customer service.
Digital Products
All products sold through Ettlio are digital products delivered electronically. No physical items are shipped.
Refund Eligibility
Due to the nature of digital products, all sales are generally considered final once the product has been delivered or access has been granted.
However, refunds may be considered in the following situations:
- You were charged multiple times for the same order.
- The purchased product was not delivered within the stated delivery timeframe.
- The product is permanently inaccessible due to a technical issue on our side.
- You received a product that is substantially different from its description.
Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase.
- Accidental purchases.
- Failure to read the product description before purchasing.
- Lack of technical knowledge required to use the product.
- Failure to contact support before requesting a chargeback.
- Requests made after the product has been successfully delivered and accessed.
Refund Request Period
Refund requests must be submitted within 7 days of the purchase date.
How to Request a Refund
To request a refund, please contact our support team and include:
- Order number
- Purchase email address
- Description of the issue
- Payment receipt (if available)
Support Email: support@ettlio.com
Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider or bank.
Chargebacks
Before initiating a chargeback, please contact us first so we can attempt to resolve the issue quickly and fairly.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Website: Ettlio.com
Contact Page: Contact Us
Email: support@ettlio.com